If your LawMate device has been physically damaged and/or the warranty is no longer valid, but you would like to continue using it anyway, we offer to repair it!

The repair cost depends on the damage itself and it needs to be confirmed by our team after the device has been thoroughly inspected. 

 

The prices may vary between 25 EUR and 150 EUR (ex VAT) for the most common repairs (broken DVR screens, broken on/off buttons, broken connectors, etc.) while the full list of the approximate repair costs is as follows: 

 

We charge a 30 EUR service fee for each repair for physically damaged and/or out-of-warranty devices.

To determine the exact price, please fill in the request form HERE and we will see what we can do to get your device working!

 

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Can LawMate Repair Service fix a not responsive device?
Yes, the service can repair devices that are not responsive, with repair costs going up to 45 EUR (ex VAT). This repair can involve a variety of fixes, from software troubleshooting to hardware repairs like motherboard changes. The specific cause of the issue will be identified during the inspection process, and the appropriate repair will be conducted.

Can the LawMate Repair Service fix a broken DVR screen?
Yes, the LawMate Repair Service can repair broken DVR screens, with the cost for such repairs going up to 100 EUR for the PV-500 Neo Pro and up to 150 EUR for the PV-1000EVO3, excluding VAT. The service aims to restore the functionality of your device, ensuring you can continue to use it without needing a replacement. The exact cost will be confirmed after an inspection by the LawMate team.

How can I request a repair for my LawMate device?
To request a repair, you should fill in the request form available at this site. After submitting the form, the LawMate team will contact you to proceed with the inspection and repair process. This initial step is crucial for determining the exact nature of the damage and the cost of repair.

How do I get an exact price for the repair?
To determine the exact price for the repair, you need to fill in the request form provided in the product description. After submitting the form, the LawMate team will inspect your device to assess the damage and confirm the repair cost. This process ensures you receive an accurate quote tailored to your specific repair needs.

How much does it cost to repair a device?
The repair cost ranges from 25 EUR to 150 EUR (ex VAT) for most common repairs, with the exact price depending on the specific damage to the device. A 30 EUR service fee is charged for each repair, and the prices for specific repairs, such as broken displays or connector changes, are listed in the product description. The final cost is confirmed after the device has been inspected by the LawMate team.

Is there a service fee for the repair?
Yes, there is a 30 EUR service fee for each repair on physically damaged and/or out-of-warranty devices. This fee is in addition to the cost of the actual repair, which varies based on the type of damage. The service fee covers the inspection and handling of the device during the repair process.

What if my device is not charging?
If your device is not charging, the LawMate Repair Service can address this issue for up to 30 EUR (ex VAT). The repair might involve fixing or replacing the charging mechanism, including the USB connector or the battery holder. The exact nature of the repair and its cost will be determined after a thorough inspection of the device.

What is LawMate Repair Service?
LawMate Repair Service is a service offered for physically damaged and/or out-of-warranty LawMate devices to be repaired. The service aims to extend the life of LawMate products by fixing various issues, from minor physical damage to more complex problems like motherboard changes. The cost of repairs varies depending on the damage, with a detailed list of approximate costs provided for common issues.

What should I do if my device has no signal?
If your device has no signal, you can utilize the LawMate Repair Service, which can fix such issues for up to 45 EUR (ex VAT). The repair process may involve checking and repairing the device’s internal connections or components responsible for signal reception. The exact repair needed will be determined after the device has been inspected by the LawMate team.

What types of damage can be repaired?
LawMate Repair Service can fix a wide range of damages including lens cleaning, camera repairs, broken displays, not responsive devices, and more. Minor physical damages, broken connectors or buttons, and issues like no signal or not readable SD card data are also repairable. The service covers a comprehensive list of problems to ensure your device can be returned to working condition.